I haven't recieved any replies back from you since sending that bitmap of my groups table. Did you recieve the e-mail that was zipped and had the group.bmp inside? I was hoping you could help me by taking a look at this and comparing it to what is supposed to be in the groups table. I wasn't sure what to compare it with in the initial_insert.sql file. Let me know if you want me to resend that bitmap. Finally, if I have to revert to old settings can I just revert to the old groups/users? What does the backup restore? What would you recommend trying to get my old settings back? thanks marshall -----Original Message----- From: Marshall28 [mailto:marshall28@juno.com] Sent: Tuesday, July 27, 2004 1:51 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Can't Access AdminArea Here is the error I get when trying to add root as admin: ticket:/opt/otrs/bin # ./otrs.addUser2Group root admin GID 2 UID 1 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: otrs.addUser2Group-10 Perl: 5.8.1 OS: linux Time: Tue Jul 27 13:58:45 2004 Message: Need Permission! Traceback (2728): Module: Kernel::System::Group::GroupMemberAdd (v1.19) Line: 130 Module: ./otrs.addUser2Group (v) Line: 72 I'm not sure if I renamed any groups. Could I find this out through phpmyadmin. If so what table do I look under and what groups should I verify are named correctly? thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Robert Kehl Sent: Tuesday, July 27, 2004 1:03 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Can't Access AdminArea
It's logging to /opt/otrs/otrs.log. But there is no otrs.log file.
That's not possible, because OTRS needs to be able to log. It will
certainly yike if it can't.
Can it be that you've got this in Config.pm?
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{LogModule::LogFile} = '
In terms of backup I do an rsync 4 times a day to another hard drive stored on the machine as well as running the backup.sh script which has been doing daily backups since 06-10-04. We don't have a lot of tickets on our system and haven't had any today.
So, you're best prepared to step back to a previous version. Good.
Running the otrs.adduser2group script will add the root user back into the admin group, correct? How damaging can that be?
I guess it won't do a thing to the situation, just try. You may additionally think about having a look at the raw db with a tool like phpMyAdmin or similar. Did you eventually rename some groups? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/