On Tue, Feb 16, 2010 at 3:15 PM, Calvin Schmidt <calvin.schmidt@gmail.com> wrote:

"Junk" all queue ids are sequential and accounted for. (I inherited this partially setup so I'm not too sure what may have occurred prior)

On Tue, Feb 16, 2010 at 12:34 AM, James Morgan <james.morgan@vernet.net.au> wrote:

Okay, on second thought what about Queues? What is Queue ID 3?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Calvin Schmidt
Sent: Tuesday, 16 February 2010 4:18 PM

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Getting this error when it's checking theincomingmailbox...

Nope, user ids are sequential, all are present. am using LDAP for authenticating both customers and agents to our domain.

On Mon, Feb 15, 2010 at 10:05 PM, James Morgan <james.morgan@vernet.net.au> wrote:

Deleted any users from the database lately?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Calvin Schmidt
Sent: Tuesday, 16 February 2010 1:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Getting this error when it's checking the incomingmailbox...

Yes I have several defined for different groups/queues. Email is making it in, but i currently am randomly receiving these errors as output from the cron job. At this point i just want to know if there are emails not making it in when this occurs or if there is any logging happening(or that can be turned on) for each piece of mail coming in and whether it made it in or not. if i could even figure out which email is causing it then i'd have more to go on...

I can't push otrs into production if it's going to miss emails.

Thanks,
Calvin

On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi Calvin,

Have you configured the mail id in admin area ->System -> Email Address. If not define there and check it again.

Regards
Sourabh Sarwate

On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt <calvin.schmidt@gmail.com> wrote:

Any idea what this is? Does this indicate that mail is not making it into the ticketing system?

-----Original Message-----
From: Cron Daemon [mailto:root@localhost.localdomain]
Sent: Monday, February 15, 2010 1:00 AM
To: root@localhost.localdomain
Subject: Cron <root@SUNPRDOTRSHD> /opt/otrs/bin/PostMasterMailbox.pl >> /dev/null

ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010

Message: Found no ID for 3!

Traceback (18350):
   Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
   Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID (v1.416.2.8) Line: 3209
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 378
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245
   Module: Kernel::System::PostMaster::Run (v1.83) Line: 351
   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.10) Line: 181
   Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94

ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010

Message: Found no ID for 3!

Traceback (18350):
   Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
   Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: 1762
   Module: Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) Line: 47
   Module: Kernel::System::PostMaster::Run (v1.83) Line: 387
   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.10) Line: 181
   Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94

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