see 3.2.5. Setting up the cron jobs for OTRS
http://doc.otrs.org/2.1/en/html/x325.html
The cronjob is called :postmaster_pop3 it calls the script PostMasterPOP3.pl
please check that your crontab is executing that, please check your
log files. I dont know the details of your setup,
but we have a var/cron here. Try to execute the script yourself with
the same user that your have setup (otrs/wwwdata etc)
Also see the sysconfig settings for Core::PostMaster, there are issues
with large mails for example.
Make sure the lock file, the pid file is not locked.
see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html
look in the log file for messages like
''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3,
because it's already running'''
Let me know what the results are,
mike
On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod
Hi All,
OTRS suddenly stopped auto fetching of mails from pop3 account. I need to manually click over "Fetch mail" from Admin panel. Previously it was fetching the mails by its own but few days back after a reboot, OTRS is unable to perform the default functionality. Mails sent to the associated mail account are getting delivered properly to the mailbox. Any guidance?
--Suraj
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