We have an event notification for "ArticleCreate" to send a note to a
user group ("IT"), that is sending 2 identical notices every time. We
have turned of all the notifications under the agent profiles.
In the logs, I get things like this:
Jul 25 16:34:48 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'CUSTOMER@ADDRESS' from 'ITSupport System '.
HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT
Support] Jet Training;
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON2@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON3@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON2@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON3@ADDRESS'.
The PERSON@ADDRESS bits are to clean the log of email addresses.
PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so on.
An ideas on how I can track down why it is sending duplicates?
Thanks,
Jay
