Re: [otrs] Edit response header

Hi Muhammad, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> ResponseFormat Cheers, Nils On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:

Hi Nils, Could you please tell me where that is?

On Sunday, April 3, 2011, Nils Leideck wrote:

...

Dear Muhammad, I ata least can tell you that the Subject is available in the QData{“Subject”} variable.You have to try and error with the other details. On 03.04.2011, at 11:33, Muhammad El-Sergani wrote: Well, I checked that but couldn't reach anything, I couldn't find where to include the required style.

This is what the system uses in its replies:

"04/02/2011 08:47 - Muhammad El-Sergani wrote:"

And I would like it to reply using the following header:

-------- Original Message --------Subject: Re: Original TTFrom: XXX To: YYY CC: ZZZ Date: 17/3/2011 3:10 PM

Is that possible, or can you provide any means to do so? That would be very much appreciated. Cheers, Nils

-- Nils Leideckhttp://webint.cryptonode.de / a Fractal project

--

Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Nils Leideck http://webint.cryptonode.de / a Fractal project