Hi,<br>I am new to OTRS, and after a lot of googling, I cannot find why what I&#39;m trying to do does not work.<br><br>I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.<br>
<br>What am  I doing wrong ?<br><br>Thanks,<br>Thomas<br><br>