Hi,

In my salutations, I would like to say the German equivalent of “Dear Mr. [lastname]” and have the lastname automatically inserted.

It doesn’t seem to be reading the last name when I use the option <OTRS_CUSTOMER_LASTNAME>.  Is this wrong?

Procedure that I’m using:

- Setup signature with body “Sehr geehrter Herr <OTRS_CUSTOMER_LASTNAME>”

- Reply to message (for example a message from: ’Tabitha Stang’ stang@cb.com)

As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr geehrter Herr Stang”.

How do I fix this?

Thanks so much!

Tabitha