Hello Philippe! On Do, Mai 26, 2005 at 05:23:38 +0200, Philippe Roth wrote:
We use OTRS version 1.3.1. We have the following problem: We lost all TimeAccounting since 7 days ago... Now, if we enter a ticket or add a note with some TimeAccounting, the ticket or note is recorded, but TimeAccounting is lost in History... How could we get back this information?
Are you really sure, that all data got lost? Could you take a look into the database directly? In the database for OTRS you should find a table called time_accounting. There you should see your old data. If this data are not displayed via the webinterface, there might be a bug. But I'm sure, that the old data weren't deleted...
Philippe Roth
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