Hello Michael, Here is what I am using: <snip> #Response Format $Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} <snap> hth, Daniel --------- Monday, October 17, 2005, 7:16:47 AM, you wrote: Michael> After upgrading from otrs 1.3.2 to 2.0.3, our signatures are no longer Michael> above the ticket messages when replying. The code below worked find in Michael> our Config.pm file for otrs 1.3.2: Michael> # ms_style Michael> $Self->{ResponseFormat} = '$Data{"Salutation"} Michael> $Data{"StdResponse"} Michael> $Data{"Signature"} Michael> $Data{"OrigFrom"} $Text{"wrote"}: Michael> $Data{"Body"} Michael> '; Michael> Please advise on how to fix. Michael> Thanks, Michael> Michael Bush Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/