first of all you have to patch Ticket.pm (<a href="http://bugs.otrs.org/show_bug.cgi?id=4257">http://bugs.otrs.org/show_bug.cgi?id=4257</a>) otherwise you&#39;ll go crazy trying to understand why notification doesn&#39;t works<div>

<br><br><div class="gmail_quote">On Fri, Oct 16, 2009 at 10:01 AM, Michael Mayaka <span dir="ltr">&lt;<a href="mailto:mikemayaka@yahoo.co.uk">mikemayaka@yahoo.co.uk</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div><div style="font-family:garamond,new york,times,serif;font-size:12pt">Hi All,<br>I have been using Autoresponse&lt;&gt;queue to automatically respond to customers when new tickets are created. My question is, how can I automatically notify customers when their tickets are closed/updated? I have gone through &quot;Notification&quot; and &quot;Notification(Event)&quot; - Which of these can be used as an automatically triggered response to an event and how? (I&#39;m using otrs2.4.4)<br>

<div> </div><font style="color:rgb(0, 0, 255)" size="2"><span style="font-family:times new roman">Michael</span></font><br><div><br></div></div><br>



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