Re: [otrs] Survey Module - Not Sending Survey

Hi Parag Bhalerao, This is a bug already fixed please use the new version of survey module 1.2.92 which will be released in some days or see http://bugs.otrs.org/show_bug.cgi?id=6849 . Greetings, Daniel Zamorano On 02/07/2011 03:02 PM, Parag Bhalerao wrote:

Well,

I can get the survey out now, but the survey link in the email message is not providing valid key. Also the email shows some HTML code. Here is how the email looks,

$html/text$ Hello,<br /> <br /> Thanks for using our support. Help us to improve us and our services.<br /> <br /> Give us feedback what we can do:<br /> <br /> http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>;<br /> <br /> Thanks for your help!<br /> <br /> Support Team

Any help?

GoodWills

*Parag Bhalerao*

* *

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Parag Bhalerao *Sent:* Monday, February 07, 2011 3:49 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Survey Module - Not Sending Survey

Is there a place to see list of all the sent surveys?

GoodWills

*Parag Bhalerao*

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Parag Bhalerao *Sent:* Monday, February 07, 2011 3:43 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Survey Module - Not Sending Survey

Thanks... I have reviewed these links, still not able to get it working L

GoodWills

*Parag Bhalerao*

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Monday, February 07, 2011 3:25 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Survey Module - Not Sending Survey

Hello Parag,

Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html

Regards,

Leonardo Certuche www.itconsultores.com.co http://www.itconsultores.com.co Medellín, Colombia

On 7 February 2011 14:53, Parag Bhalerao mailto:Parag.Bhalerao@cybertech.com> wrote:

Hello Friends,

I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something?

GoodWills

*Parag Bhalerao*

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