Do you run this system (the web server) on windows or linux? If its linux
could you paste a 'uname -a' output?
did you remember doing this (without error)?
#perl -MCPAN -e shell
#install DBD::Oracle
On 3/5/07 5:41 PM, "Andrew Bergman"
Cheers for the reply Andy,
I would test that if I knew how. I am quite new to all this.
Andy
Andy Lubel wrote:
I would investigate the perl modules to make sure you can connect to a database with apache and mod_perl. Have you tried that?
-Andy
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Bergman Sent: Monday, March 05, 2007 12:39 AM To: otrs@otrs.org Subject: [otrs] Error: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc[..]
Hi OTRS peoples,
I am getting the following error from OTRS when I load it up in a browser:
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Mar 5 16:34:01 2007
Message: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc.
Traceback (14104): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 145 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
We have checked and the otrs user has all the necessary Oracle env settings ie ORACLE_HOME, ORACLE_BASE, LD_LIBRARY_PATH, however it doesn't seem to like something.
Anyone able to assist?
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