Re[3]: [otrs] Sub-Sub Queues[Scanned]

20 Feb 2006

      Hallo.

Hallo.

The following diff adds 1 more subqueue to AgentTicketQueue.pm on otrs 2.0.4.
This is a quick and dirty hack because i´m not really a programmer.
Somebody should make a "for loop" so that its not longer hardcoded in
this file.

The diff can also be downloaded from the following link:

http://monotek.ath.cx/download/AgentTicketQueue.pm.diff

565c565,567
<     $Level = $#MetaQueue+2;
---
...
#### subqueue3
    $Level = $#MetaQueue+3;
#### subqueue3
631a634,639
#### subqueue3
            if ($#QueueName == 3 && $#MetaQueue >= 3 && $Queue{Queue} =~
/^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::$MetaQueue[3]$/) {
               $QueueStrg .= '<b>';
            }
#### subqueue3
701a710,714
...
#### subqueue3
            if ($#QueueName == 3 && $#MetaQueue >= 3 && $Queue{Queue} =~
/^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::$MetaQueue[3]$/) {
               $QueueStrg .= '</b>';
            }
#### subqueue3
721a735,743
#### subqueue3
        elsif ($#QueueName == 3 && $Level >= 4 && $Queue{Queue} =~
/^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::/) {
            if ($Param{QueueStrg3}) {
                $QueueStrg = ' - '.$QueueStrg;
            }
            $Param{QueueStrg3} .= $QueueStrg;
        }
#### subqueue3
728a751,755
...
#### subqueue3
    if ($Param{QueueStrg3}) {
        $Param{QueueStrg} .= '<br>'.$Param{QueueStrg3};
    }
#### subqueue3
-- 
Best regards
André Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4

-- 
Best regards
André Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4

============================================

DT> Ok , OOPS , thought I was clever but it seems any tickets
DT> moved in those queues disappear :-(

DT>   _____  

DT> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron
DT> Sent: 15 February 2006 04:29 PM
DT> To: User questions and discussions about OTRS.org
DT> Subject: RE: RE: [otrs] Sub-Sub Queues[Scanned]

DT> Hi ,

DT> I have managed to get a workaround for my problem. I first
DT> created a Parent Queue with all it's sub queues and then simply
DT> moved that queue into my desired sub queue. :-)

DT>   _____  

DT> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
DT> Behalf Of Volker.Lipper@de.mecglobal.com
DT> Sent: 15 February 2006 10:39 AM
DT> To: User questions and discussions about OTRS.org
DT> Subject: Re: RE: [otrs] Sub-Sub Queues[Scanned]

DT> then you would create a sub-sub-sub queue and thats not possible afaik....
DT> but you just asked for sub-subs..... ;-)) 

DT> Li 

DT> otrs-bounces@otrs.org schrieb am 15.02.2006 08:49:41:
...
...
Hi Patrick ,
I tried that but the Sub Queue does not show in the dropdown list of Queues.
To explain , I create a main queue called VPL. Under that queue I 
created a Sub Queue called Help. Under the Help queue I have created
another Sub Queue called Management Follow Up. Now if I want to 
create another queue UNDER the Management Follow Up queue called 
Finance. So the queue list will look as follows :
VPL::Help::Management Follow Up::Finance
I can only see the Help queue in the drop down list when creating a
new Queue. So you can see my predicament :(
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Patrik Forsberg
Sent: 14 February 2006 04:58 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Sub-Sub Queues[Scanned]
sure, just create a new queue and select the sub-queue you want it to be a
child of.
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Danie Theron
Sent: Tuesday, February 14, 2006 3:44 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Sub-Sub Queues
Hi ,
Just a quick question , is it possible to have sub queues of
sub queues?
I don't see the option in the web interface.
Regards ,
Danie Theron
-----------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/