Hey, hi, All,

Great great stuff. We love it thanks so much.

I just upgraded today to the latest stable release (just released yesterday) on a machine that was very well & I seem to have broken it.

I did a very simple "rpm -Uvvh /tmp/otrs-2.4.1-01.noarch.rpm" command. I reloaded httpd. I started OTRS service. I even reloaded mysql for good measure (eventhough doesn't matter in anyway). And now I getting the site ok. I am logging in OK. But the dashboard will not come up. Let me be a little more specific, the dashboard is there, it does show the top 1/5 of the page, but no panels inside the dashboard show up. It appears I can use my tickets in the system. So, this might mean that only my dashboard is broken for the time being. I was about to totally uninstall it & reinstall it but wanted to see if others had suggestions before doing that. Any suggestions please my good people of OTRS Land.

Thank you very much.

Jason Sjöbeck






ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:06 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Module Kernel/Output/HTML/DashboardTicketReminder.pm not found!

 Traceback (17950):
   Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 342
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 268.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 277.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 293.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 268.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 277.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 293.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in string ne at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 254.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 255.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in list assignment at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 22 15:42:07 2009

 Message: Need Name!

 Traceback (17950):
   Module: Kernel::Output::HTML::Layout::Block (v1.156) Line: 352
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 259
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 268.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 277.
[Wed Jul 22 15:42:07 2009] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Modules/AgentDashboard.pm line 293.