On Thursday, August 26, 2004 4:45 PM
Mark Denham
I have an exchange 5.5 server in a windows domain (not AD) against which I can authenticate. To prevent someone from striping all the email addresses the admins have set a limit so that if the search returns more than 10 records the LDAP will not return the details. This means that I cannot use the LDAP as the customer user backend.
That's right.
The problem is that new customers get a Panic! No UserData!!! message. Reading the archive I gained the impression that this should not happen and that the DB should be automatically updated with a new user from the LDAP info. This does not appear to be happening.
That's true.
I can see the coding that does this for users (Agents) in index.pl but there does no appear to be an equivalent in customer.pl .
R8 u r.
Have I misunderstood and customers are not automatically created?
You did misunderstood - they aren't.
I would just add that if I create the customer info through the agent interface then the customer can successfully login on and work.
If you really create the customer info through OTRS, you're (atm) never creating an LDAP entry, but one inside your DB. To make this work you need to point hte Auth section towards the DB, too. With kind regards, Robert Kehl