I'm having a spot of bother with changing DefaultPendingNextStateType in Kernel/Config.pm. I can change everything else, but just not "DefaultPendingNextStateType". Here's the config in Kernel/Config.pm: # --------------------------------------------------- # # defaults for pending ticket # # --------------------------------------------------- # # PendingNoteSubject $Self->{DefaultPendingNoteSubject} = 'Pending!'; # PendingNoteText $Self->{DefaultPendingNoteText} = ''; # next possible states for pendinf screen $Self->{DefaultPendingNextStateType} = ['pending reminder', 'pending auto']; Everything works fine, except for DefaultPendingNextStateType! It *always* shows the options "pending auto close+", "pending auto close-" and "pending reminder", and not what has been defined in the config file. For example, if I change DefaultPendingNoteSubject to "Pending1111111", it shows correctly in the AgentPending action page - but changing DefaultPendingNextStateType does nothing! I must be missing something obvious, and feeling like a banana. Please help. Thanks Henry -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R73. Free Web Accelerator, WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails, 100MB personal webspace, and more! Phone Now! 086 11 11 440