Hello, As this is my first post in this list, I shortly want to introduce myself. My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1. It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default. Maybe there is a possibility to change this setting? Best regards, Manuel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... Has anyone else seen the same problem? -Jeff Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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