Re: [otrs] change owner of ticket, dont send an email

But the system doesn’t create the tickets in different queues, creates in the same queue. The system doesn't create tickets. And, how does this statement apply to your original question?

On Fri, Jun 7, 2013 at 8:59 AM, Simon Allison wrote:

But the system doesn’t create the tickets in different queues, creates in the same queue. ****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* 06 June 2013 17:00 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] change owner of ticket, dont send an email****

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I setup a notification to send an email, whenever there was a new ticket into a queue,****

DDT error. Agents will receive notifications if their preferences for said notification is Yes and the queue is highlighted in the Agent's Preferences, "My Queues"****

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On Thu, Jun 6, 2013 at 11:55 AM, Simon Allison wrote:****

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Hi****

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I setup a notification to send an email, whenever there was a new ticket into a queue, but when they create a phone ticket and set owner, it sends an email – but I don’t want it to do this if the owner is set, if it was a new ticket without an owner then send email would be better. ****

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How would I change it to do that? ****

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en::Agent::NewTicket****

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Simon Allison ****

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