Holy crap, once again, I solved my own problem. For some reason all the faq installers from 1.6.x overwrote an older version of /Kernel/Output/Standard/Header.dtl Restoring from the custombackup it created fixed it(could have also copied from source)....it also overwrote /Kernel/Modules/PictureUpload.pm but I believe it's a newer version needed. Not sure why it did that but I think I'm all good now. -Isaac -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Isaac Gonzalez Sent: Friday, July 23, 2010 7:11 PM To: User questions and discussions about OTRS. Subject: [otrs] problem with faq upgrade to faq 1.6.x after otrs 2.4.7upgrade....affects css big time Hello my upgrade from otrs 2.3.5 to 2.4.7 went super smooth and am quite pleased with new features. I was running faq 1.4.96 with 2.3.5 and it was working. Obviously 2.4.7 requires faq 1.6.x as stated here http://ftp.otrs.org/pub/otrs/packages/otrs.xml However, when I go to upgrade the faq , it blows away the css and the system log is looking for a css.dtl file that the 2.4.7 did not create...everything looks not too attractive on the admin side of things(not just faq....all admin screens!) Here is an system log when I try to upgrade faq:(the db errors I can probably just ignore since it cannot create duplicate items that exist, but the read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory errors are the ones I need to fix). Time Priority Facility Message Fri Jul 23 19:02:13 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:02:08 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:44 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:37 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:33 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:48 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:45 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:40 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:52:13 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Duplicate column name 'inlineattachment', SQL: 'ALTER TABLE faq_attachment ADD inlineattachment SMALLINT NULL' Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Duplicate column name 'approved', SQL: 'ALTER TABLE faq_item ADD approved SMALLINT NULL' Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Table 'faq_log' already exists, SQL: 'CREATE TABLE faq_log ( Fri Jul 23 18:51:59 2010 error OTRS-CGI-10 Can't remove file /opt/otrs/Kernel/Modules/PictureUpload.pm, because it a framework file and no other one exists! Fri Jul 23 18:51:58 2010 notice OTRS-CGI-10 No such package FAQ-1.6.1! Fri Jul 23 18:51:33 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 18:51:33 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Fri Jul 23 17:59:18 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 17:59:18 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Fri Jul 23 17:58:52 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 17:58:52 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Any one care to shed some light on this...and assist? Thanks much, Isaac --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/