Ok , OOPS , thought I was clever but it seems any tickets moved in those queues disappear L

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron
Sent: 15 February 2006 04:29 PM
To: User questions and discussions about OTRS.org
Subject: RE: RE: [otrs] Sub-Sub Queues[Scanned]

Hi ,

I have managed to get a workaround for my problem. I first created a Parent Queue with all it’s sub queues and then simply moved that queue into my desired sub queue. J

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Volker.Lipper@de.mecglobal.com
Sent: 15 February 2006 10:39 AM
To: User questions and discussions about OTRS.org
Subject: Re: RE: [otrs] Sub-Sub Queues[Scanned]

then you would create a sub-sub-sub queue and thats not possible afaik....
but you just asked for sub-subs..... ;-))


Li

otrs-bounces@otrs.org schrieb am 15.02.2006 08:49:41:

> Hi Patrick ,
>
> I tried that but the Sub Queue does not show in the dropdown list of Queues.
>
> To explain , I create a main queue called VPL. Under that queue I
> created a Sub Queue called Help. Under the Help queue I have created
> another Sub Queue called Management Follow Up. Now if I want to
> create another queue UNDER the Management Follow Up queue called
> Finance. So the queue list will look as follows :
>
> VPL::Help::Management Follow Up::Finance
>
> I can only see the Help queue in the drop down list when creating a
> new Queue. So you can see my predicament :(
>
> > -----Original Message-----
> > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
> > Patrik Forsberg
> > Sent: 14 February 2006 04:58 PM
> > To: User questions and discussions about OTRS.org
> > Subject: RE: [otrs] Sub-Sub Queues[Scanned]
> >
> > sure, just create a new queue and select the sub-queue you want it to be a
> > child of.
> >
> >
> > > -----Original Message-----
> > > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
> > > Behalf Of Danie Theron
> > > Sent: Tuesday, February 14, 2006 3:44 PM
> > > To: User questions and discussions about OTRS.org
> > > Subject: [otrs] Sub-Sub Queues
> > >
> > > Hi ,
> > >
> > > Just a quick question , is it possible to have sub queues of
> > > sub queues?
> > > I don't see the option in the web interface.
> > >
> > > Regards ,
> > >
> > > Danie Theron
> > >
> > > -----------
> > >
> > >
> > > _______________________________________________
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > Support oder Consulting für Ihr OTRS System?
> > > =http://www.otrs.de/
> > >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > =http://www.otrs.de/
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/