
18 Sep
2015
18 Sep
'15
4:20 p.m.
Hi everyone We have recently switched to OTRS ticket system and so far so good. I do have one question though. Our old ticket system use to round robin all the tickets to all the available reps. What I mean is if were 100 tickets and 4 people it would automatically assign each user 25 tickets. Is there a way to do this in OTRS.