Hello Everybody,
I am using OTRS-2.02. I have observed the following:
  1. Initially when OTRS is installed there is no ZZZAAuto.pm
  2. If I click on "SysConfig" in "Admin Area" then a file named ZZZAAuto.pm is created in "/opt/otrs/Kernel/Config/Files/"
  3. If you again click on the "SysConfig" link then ZZZAAuto.pm gets reverted back.
  4. It holds a lot of configuration stuff. It is very similar to Ticket.pm in content
My Doubt: Can I proceed to make configuration changes to this file??
 
Regards
KartheeK
  
 
 

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