Re: [otrs] Email pre filter. Dynamic field. Existing ticket.

Try followup dynamic field On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney

Hi all.

I'm using the post master pre filter to match subject and set dynamic field. On a new email ticket that works perfectly.

For existing tickets. The email is received. Dynamic field gets set in the email. But in the existing ticket that the email goes into the dynamic field is not updated.

Can anyone help? Many thanks. Anthony.

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