Please ensure that those data aren't configured in Kernel/Config.pm
Have you changed the XML file (Kernel/Config/Ticket.xml)?

On 31.01.2013 16:26, Steve Clark wrote:

Hello List,

These two values have been altered from the default and I can't seem to
get them set back to the original value.

When I click the "reset" icon next to the item, otrs acts like it is
doing something but when it
comes back they still have the altered value.

What am I missing?

Ticket::Frontend::CustomerTicketZoom###StateDefault

Ticket::Frontend::CustomerTicketMessage###StateDefault

Thanks,

      Doing:

      egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *

in the Kernel directory I only see them changed in

        Config/Files/ZZZAuto.pm:

      egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'}
      =  {};

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'}
      =  '';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'}
      =  'WebRequestCustomer';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'}
      =  'customer';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'}
      =  'webrequest';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
      =  'new';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'}
      =  '1';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'}
      =  '1';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'}
      =  '1';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
      =  '3 normal';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
      =  '1';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'}
      =  'CustomerTicketOverview';

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'}
      =  {

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'}
      =  {

      Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'}
      =  {

      Config/Files/Deprecated.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText"
      Required="0" Valid="1">

      Config/Files/Deprecated.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime"
      Required="0" Valid="1">

      Config/Files/Deprecated.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText"
      Required="0" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###Priority"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###Queue"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault"
      Required="0" Valid="0">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###Service"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1"
      Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###StateDefault"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###ArticleType"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###SenderType"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###HistoryType"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment"
      Required="1" Valid="1">

      Config/Files/Ticket.xml:    <ConfigItem
      Name="Ticket::Frontend::CustomerTicketMessage###DynamicField"
      Required="0" Valid="1">

      Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
        =  'Closed Successful';

      Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
      =  '7 Customer\'s Online Ticket';

      Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
      =  '0';