Hello all, Saturday, January 29, 2005, 7:44:03 PM, you wrote:
Could someone explain what My Queues is? How to get tickets there? The My Queues feature is something like your favourite queues. It enables quick access to all tickets of interest to you without navigating to their respective queue.
As an agent, you define your favourite queues in the Preferences area. There is a list of queues and you can select multiple queues from that list by ctrl-clicking on them.
After you define your favourite queues, all tickets in those queues will show up in "My Queues".
Thanks for detailed info. Configured it. Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. -- Best regards, Alex