Re: [otrs] [solved] Customer Ticket view

Hello Yevgeniy, are you still out there? Could you please let me know how you did this? Or anyone else ? thanks, -Alan On Mon, Jul 13, 2009 at 1:07 PM, Alan McKay wrote:

On Thu, Jun 18, 2009 at 7:07 AM, wrote:

...

Solved.

 The problem was that the only action by default on closing ticket is note-internal. By adding option note-external in closing ticket it looks better :)

Could you please advise on how to add this.   I'm currently looking at the same issue and have been poking around here for about an hour with no luck.

Djekuju

-- “Don't eat anything you've ever seen advertised on TV”         - Michael Pollan, author of "In Defense of Food"

-- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"