Hi Florian, I ran into a similar problem and lodged bug 819: http://bugs.otrs.org/ show_bug.cgi?id=819 In my case, I was using a different web user (www) to the otrs user (otrs). SetPermissions.sh was changing the owner of /opt/otrs to otrs, instead of www. Doing chown www /opt/otrs fixed it for me... Regards, Rob On 08/09/2005, at 5:06 PM, florian2000@no-log.org wrote:
Any idea for my problem ? :( I didn't find any solution yet...
Thanks !
---------------------------- Message original ---------------------------- Objet: [otrs] AdminPackageManager - Write permission De: florian2000@no-log.org Date: Jeu 1 septembre 2005 23:31 À: otrs@otrs.org ---------------------------------------------------------------------- ----
Hi !
I just installed OTRS for the first time and it seems to be really useful with a lot of features ! But when I'm trying to add an optional package (i'm really interested by the webmail and file manager) i just got this error : ------------- Software error:
ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!!
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. ------------
I've been running this SetPermissions script but it didn't solve my pb :( I also tried to change all the permissions in /usr/share/otrs (chmod -R 777 /usr/share/otrs - which is not a nice solution...) but it didn't work :(