RE: [otrs] RE: How can an agent behave like a customer?

28 May 2004

      Hello!

Robert Kehl wrote:
...
You're missing this:
...
$Self->{AgentCanBeCustomer} = 1;
No, this option is present in my Config.pm
...
Or it may be you're completely missing
a proper Customer::AuthModule setting in Config.pm. Re-read Defaults.pm then.
I found only this Customer::AuthModule option in Defaults.pm (other belong to 
LDAP, which is not used in mycase).
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';

Adding it to Config.pm changed nothing (AFAIK, it's default option).
???

With respect,
Andrej Bazovkin