Would it make sense to say "Tickets moved to this queue are assigned a
watcher"?
Or do you want a Notification (Event) "Ticket Moved to this Queue"
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the Agent
"My Queues" notification preferences?
On Fri, Nov 12, 2010 at 3:46 AM, Alexander Halle
Hi,
I need to automatically forward all tickets that get moved to a certain queue.
This functionality isn't implemented in the GenereicAgent. Could someone please give me a hint how to realize this via the GenericAgent CMD option ?
I know how to send emails via script but I don't know how to use the CMD option. How can I access the subject, sender (customer) and body of the ticket ?
Hints are also very welcome.
Thanks in advance.
Alexander
-- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs