Re: [otrs] Queue Escalations - duplicate escalation email to supervisors

No luck - any suggestions? On 19 April 2017 at 11:11, Henry Combrinck wrote:

Greetings,

OTRS 5.0.17

Our queue escalations are working as expected, with agents receiving escalation notifications via email.

Is it possible to have a supervisor receive a duplicate of the above email?

I'll be giving the Admin->GenericAgent facility a try (ie, calling an external script which sends the supervisor a similar notification email), but was wondering whether there is a more elegant way of achieving this.

Thanks