Good evening!<br>
<br>
I recently installed OTRS 1.3 (since I didn&#39;t want to deal with
installing the various prerequisites for v2 on my Ubuntu system).&nbsp;
Overall, it looks like a great tool.&nbsp; I got as far as receiving, as an
agent/admin, new ticket notifications but if I pretend to be a
&quot;customer&quot; submitting a ticket via email from some email address I
don&#39;t receive any sort of auto-response telling me that it was received
and somebody will get to it soon.<br>
<br>
As far as the web interface goes I&#39;ve pretty much tried everything I
can, so I think it has to do with the <a href="http://Config.pm">Config.pm</a> file.&nbsp; I&#39;ve copied everything from the default file that deals with customers but to no avail.&nbsp; There is also no indication in the System log that an email is being generated to the customer...only to the agent, which I do receive.
<br><br>Does anyone have
any pointers for me?<br>
<br>
Thanks!<br><br><br>