29 Apr
2009
29 Apr
'09
5:42 a.m.
Hi everybody, Some months ago we have had some problem with CSV files generated by OTRS stats (reports) module. Firstly, separated by Semicolon not Commas and secondly It's Encoding that is UTF-8. If I open the CSV file directly in MS Excel 2007 I will see all fields in just one column and all text was not readable because my CVS has Persian (Farsi) text. I searched for solution and found one. So I illustrated steps to do this correctly in a tiny instruction and posted it to my blog: http://afsharm.blogspot.com/2009/04/otrs-generated-csv-and-unicode-issue.htm... Hope someday help somebody! Regards, Afshar Mohebbi