I’d love to hear any feedback on this issue if anyone has any, given that I’ve experienced the same issue.

I’m currently still running 2.1.4 and not updating as this bug makes it impossible for us to the OTRS for all of our non-English support.

Thanks in advance.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hiren Joshi
Sent: 03 April 2008 12:54
To: otrs@otrs.org
Subject: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to have broken charencoding

Before:

mysql database (in latin1) shows: RÃ©ponse AutomatisÃ©e

OTRS webpage shows: Réponse Automatisée

After Upgrade:

mysql database (in latin1) shows: RÃ©ponse AutomatisÃ©e

Any thoughts?

I noticed en.pm was not updated but I tried en.pm.rpmnew as well.

Thanks.