we serve 4 departments on one installation just by splitting them into queues that one dept may see and the other not....
this could be achieved by using the group rights etc.
advantage here is that tickets could be easily moved between department if there is a need todo so.
and this could be (confidentially) done if someone has the "moveinto" right but none else so that he has got something like a WOM(Write Only Memory) there...

just 2ct,

Li



otrs-bounces@otrs.org schrieb am 28.04.2006 07:28:21:

> Hello,
>
> Is it possible to host multiple sessions of OTRS on a server?
>
> I am looking for using single system for three different departments so
> as to maintain data confidentiality between departments.
>
> Thanks,
> Prafulla Kumar
>
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