Iit's a queue specific option. In the queue admin, enable the Follw Up
Option (should be on by default). This means that, if someone sends a
followup to closed ticket, it automatically gets reopened. In addiction you
can choose to reassign the ticket to the last owner enabling Ticket Lock
After a Followup option.
Regards
Gabriele
----- Original Message -----
From: "Daniel Veselý"
Hi,
i need to reopen ticket from the closed state - if someone reply to the last email. I just could not find it.
Thanks for any help Daniel
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