Hi there,

 

My agents would like to have a different nextscreen after doing an action on a ticket.

 

Let’s say they reply with “empty answer” they want then to go directly to queueview and not to stay on the ticket.

 

It happens what wanted when we closed a ticket (go back to queueview and not the ticket).

 

I search in the sysconfig for “nextscreen” but just two points that are not for what I am describing.

 

Any idea?

 

Many thanks

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 

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