I've recently upgraded to 1.2.2 and love it. But I had a number of questions that somebody might be able to answer. I apologize there are so many. If you want I can put each question in a separate email. =========================================== * How can I default new FAQ entries/articles to be in English? (Already removed most of the multi-lingual options from the FAQ area dtls =========================================== * In the Admin::Notification area, how do I remove all of the non-English notifications (English only shop). =========================================== * Can you add a phone number field for the techs? And then, is there a way to use a variable to put this phone number in each Tech's signature? =========================================== * Has anybody had any luck getting aspell (windows version) to work? When I put this in, it doesn't complain of errors, but also finds no spelling errors either. ------------------------------------------------------------- $Self->{SpellChecker} = 'C:\Program Files\Aspell\aspell.exe'; $Self->{SpellCheckerDictDefault} = 'english'; ------------------------------------------------------------- =========================================== * I managed to let the attachment portion of my mysql database get out of hand before changed it to the file system. Is there any way to trim down the size of my article_attachment.MYD? (it had gotten to be about 1.2 Gig :-) =========================================== * Question: In the "Change Owner" page, the options under the 'Previous Owner' drop list are only one: "-". How can I fix this? =========================================== * Can you move the "Change Queue" option more up towards the top of tickets? It sometimes gets lost way down there at the bottom of the page. :-) =========================================== * Saw this in the CVS changelog: ---------------- (2003/12/11) added more ticket free text options for tickets now we have 8 (not only 2) - improved also GenericAgent and Web-Frontend! ---------------- Can't quite figure out where the web-front end is for this? =========================================== :-) ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************