hi, On Thu, 2006-03-09 at 14:44 +0000, Duarte Cordeiro wrote:
You have 2 different options:
1) Use freekey[1..8]/freetext[1..8]
There are only 4 freekeys shown in a default install of OTRS 2.0 and they can only be added after a ticket is created. My requirement is to populate fields upon creation of the phone ticket.
2) Add this info to the customer table
I suggest the 2nd, but it always depends on the setup.
Exactly. This is what I want. Any pointers on how to do that? I need to make sure that the added fields are consistent with the whole OTRS design as well. Regards -- ZA
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Zaeem Arshad Sent: quinta-feira, 9 de Março de 2006 13:45 To: otrs@otrs.org Subject: [otrs] Adding new fields in ticket
Hi,
Any pointers on how to add multiple fields in a new phone ticket like phone number, house address etc etc.
regards
-- ZA
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