Hello,

Just rename /opt/otrs/var/cron/postmaster_mailbox.dist to /opt/otrs/var/cron/postmaster_mailbox, edit it, change 10 to 5, restart the cron services and that's it.

To make sure it's saved as expected, run the following command

crontab -l -u otrs

it should show you something like:

*/5 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

If it says there's no cront for user otrs, run the following command:

/opt/otrs/bin/Cron.sh restart otrs

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



On 15 February 2011 11:17, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

Greetings,

The reason for this is because I want to know how to change time sync to download e-mail, I said, I set up multiple mailboxes connected to several lines of attention, so tickets are created automatically, but this task is performed every 10 minutes I would like to go every 5 minutes.

thanks for the help.

 

Julio Cesar Angulo Quiroz

Telf.: 997066155

 

P.D.: add it to the forum

http://forums.otrs.org/viewtopic.php?f=55&t=8217

 


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