Dear All,

 

I have configured the POP3 Account from the Admin

 

So if I send a mail to otrs@mydomin.com that should be converted as a ticket

 

When I send a mail ticket is not being created

 

The POP3 account is open for all there is not restriction

 

When I checked the logs it says   Fetch mail{116}..Auth failed for the following users

 

So any one tell me the exact procedure for POP3 to work properly

 

I refered the OTRS guide for the same...

 

But not working for me...

 

Any one try to help me out

 

Regards

Sabeer