okay, then lets patch it! ;-) Mario
Mario,
I've been looking to add this info myself. Apparently it is not a widely requested (or needed) feature, as the platform is on its nth iteration and its not been added, nor do many search results come up. So perhaps you and I are the rare birds who would like this kind of info visible on the dashboard. I did find this the other day,
http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard
which appears to be for a prior version, but gives hints as to where to start looking. That said, I have not gotten around to adding customer names, but did successfully modify other displayed info within .../otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl
As the wiki.otterhub.org hints at, the dashboard module is by default only pulling data specific to tickets, which is why you can get the ID but not the name - due perhaps to how the tables are setup in the database. My next step, when time allows, would be to find and examine the module related to the QueueView, which does display the customer name, to see how its done within other parts of the system.
Good luck with your search.
best, Dominic
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