Hello,
thanks for reply.
„What email address?“
„First determine what the "From" address is that is causing this issue“
That´s what I´d like to know :-)
My system email addresses are:
otrs@localhost (default)
I created „NOTIFICATION“ queue into which are incoming emails moved by PostMaster Filter.
This queue has outsourcing@oksystem.impl set as sender address.
(This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.)
And then I created Notification (events) linked with this „NOTIFICATION“ queue (but there is no definition for sender address).
JZ
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, February 21, 2013 3:21 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender
Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote:
does not have permissions to send as this sender
What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies)
or Notification email address sent to agents ("You have a new ticket in your queue").
First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side.
On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young <crythias@gmail.com> wrote:
your subject of this post indicates a problem with sending email.
your body of this post indicates a problem with fetching email.
What do you want fixed?
On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří <zemanek@oksystem.cz> wrote:
Hello there,
I´m complete newbie, I´m testing OTRS and I have this problem:
In the OTRS log (Admin tab) this error is repeated again and again:
Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!
After some googling, I found post in which someone says to delete some row from DB
(delete from process_id where process_name = 'PostMasterMailbox';) and then to try
/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1
So I issued command
[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1
But it displays error in the subject.
How do I find which sender it is trying to send e-mail as?
JZ
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