Hi,
since OTRS 1.1.3 up to 1.2.3 we notice a problem where attachments in an
incoming mail are not displayed correctly.
Often customers write us in HTML mails and attach one or more files. We
end up getting a list of attachments where the name does regularly not
match the content.
Example1:
For plain-ascii mails with attachments, the list of attachments shows
the attachments + the ascii text:
attach1.zip - the file attach1.zip I sent
file-1 - the ascii text of the message
Technically speaking file-1 should not be there at all as it is the
actual message that is also displayed in OTRS. No need to have it in the
attachment list again (no email client would do it this way). At least
it could be named "Plain Ascii" or something like this.
But we can live with this problem. Far more annoying is where Outlook
users send an html email with attachments. Here it can happen that the
attachments are labelled incorrectly, e.g.
attach2.zip
file-2
attach1.zip
file-1
When clicking on attach1.zip, I see the mail message, when clicking on
file-1 I get a zip file in OTRS.
Again, the plain ascii part does not need to be displayed in the
attachment list. Also, the HTML part should be labelled as HTML.
--
Daniel Seifert