Well, I don't know WHAT I did differently, but now it works. I have spotted a couple of places where "To:" refers to addressee instead of queue, not sure how one would differentiate the two.
From: "Jefferson Davis" <jdavis@standard.k12.ca.us>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Monday, September 5, 2011 12:11:17 PM
Subject: Re: [otrs] Need to change some ticket field lables...
Specifically I would like to change the label for the queue pulldown on new tickets as it seems to confuse users.
I'm seeking to change the label from "To:" to "Site:" or "Location:" Changing all occurences of teh word "To" could make things worse rather than better.
Thanks.
From: "Leonardo Certuche" <leonardo.certuche@itconsultores.com.co>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Friday, September 2, 2011 11:23:24 AM
Subject: Re: [otrs] Need to change some ticket field lables...
Hello,
Check this thread:
http://www.mail-archive.com/otrs@otrs.org/msg34843.htmlRegards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
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