Hi Mike, On Wed, Dec 17, 2003 at 02:08:43PM -0500, Seigafuse, Mike wrote:
I am seeing these messages in the log files periodically:
ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Dec 17 09:30:03 2003
Message: No StateID for close found!
Traceback (10186): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 142 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 178 [...] It is obviously not happening on all tickets and from looking through the tickets and logs it appears to be related to follow-up emails. I ran a query to see if all the tickets have valid state IDs and they do. I am running on RedHat 7.3, Apache 1.3.23, mysql 3.23.41 and OTRS V1.1.3 installed from RPM.
Let me know if I can provide any config files or other information. If you have any ideas please let me know.
It looks like you configured somewhere an non existing ticket state named 'close'. If I read it correctly you changed the config option PostmasterFollowUpState from 'open' to 'close'. Please check it.
Thanks, Mike
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!