Hey again, After the upgrade to 2.1.1 it seems to be running with just a couple of bugs. (Still not equalling Microsoft in the bug dept.) I have one specific problem, <!-- dtl:block:FollowUp --> is not showing up by Customer TicketZoom. I have looked everywhere, but I just cannot seem to find out where this has went wrong.´ That means that my customers can effectively, per web, not send updates. Can anyone help, or has someone heard of this problem. Thanks for your help. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de