No, Statusview has a submenu for showing open/closed ticket (Open Tickets / Closed Tickets under Ticket Status View sentence) by default. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Nils Breunese (Lemonbit) Inviato: venerdì 26 settembre 2008 15.22 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] R: Missing the ticket after it was closed CARNINO Daniele (FIAT SERVICES) wrote:
You can also enable statusview on agent frontend.
AFAIK StatusView doesn't show closed tickets. Not on our installation anyway (and I wouldn't want it to do that either). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs