Re: [otrs] OTRS 5 - Escalation notifications not sending

On Tuesday, May 3, 2016 at 9:32:34 PM UTC-4, Smulsky, David wrote:

Trying to do basic Queue based First Response and Update Escalations..

 

We can see the countdown occur, but it just goes negative, and no notifications are sent to agents subscribed to that queue.. Where should we start to look?

You should start by describing your environment (OS, OTRS version), email config...)