On Thu, Jul 18, 2013 at 8:46 AM, Eric Pfeifer <eric@rightpathnetworks.com> wrote:
All,I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket.I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the direction of how to configure that?Thanks,
Building Relationship One Connection at a Time
Eric Pfeifer
Ph: 800.431.0996 x 8100
Fx: 603.821.0287
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