HI, On 02.02.2010, at 16:00, Guillaume Rehm wrote:
Is it possible to configure for all agent, that they receive notifications for all queues they have access ? I configure my roles, so each agent have good rights on queues, but they manually select all their queues in preferences. Do you know if it's possible to select them for their ?
look in the AdminPanel in "Users", there you can search for the users and set the preferences the same way as they do. In the SysConfig (Framework & Ticket -> Frontend::Agent::Preferences) you can additionally disable the config boxes for the Agent. If it is just around notifications you can also use the "Notification (Event)" Module to administratively setup a notification to all AgentsWithWritePermission if a new Ticket has been created in one of the selected queues in the next option below. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!